Privacy Policy

1. Introduction

Twill Payments, Inc. (“Twill,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at twillai.com, use our platform, or interact with us in any way.

2. Information We Collect

Personal Information: When you fill out a contact form, request a demo, or create an account, we may collect:

• Name (first and last)
• Email address
• Phone number
• Company name and website
• Business type and payment processing needs

Automatically Collected Information: When you visit our website, we may automatically collect device information, browser type, IP address, pages visited, and referring URLs through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and manage your account
• Send you information about our products and services
• Send text messages if you have opted in to receive them
• Improve our website, products, and services
• Comply with legal obligations

4. Text Messaging (SMS)

If you opt in to receive text messages from Twill Payments, the following terms apply:

• You consent to receive text messages from Twill Payments at the phone number you provided.
• Message frequency varies. Messages may include appointment reminders, service updates, and promotional offers.
• Message and data rates may apply depending on your mobile carrier plan.
• You can opt out at any time by replying STOP to any message.
• For help, reply HELP to any message or contact us at support@twillpayments.com.
• We will not share your phone number or SMS opt-in data with third parties for their marketing purposes.
• SMS consent is not a condition of purchase.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, cloud hosting, analytics).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of text messages by replying STOP

To exercise these rights, contact us at privacy@twillpayments.com.

9. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Twill Payments, Inc.
Email: privacy@twillpayments.com
Website: twillai.com/contact